Pause orders, delivery areas and safe payments

Stop orders when busy, deliver only where you can, and stop fake or unpaid orders.

Who
Owner or manager.
Plan
Needs a plan with Online storefront.
Android & iOS
Web dashboard only — open billingbaba.in in any browser.
  1. 1

    Pause when busy#

    On the Storefront page under "Busy? Pause new orders" click "30 min", "1 hour" or "2 hours". Guests see the menu but cannot order. Click "Resume now" to start again early.

  2. 2

    Open hours#

    Outside "Open Time" – "Close Time" (Ordering tab) guests cannot place orders.

  3. 3

    Delivery pincodes#

    In "Ordering" type the pincodes you deliver to in "Delivery pincodes", e.g. 560001, 560034:60. ":60" charges ₹60 delivery for that pincode. Leave it empty to deliver anywhere.

  4. 4

    Cash order OTP#

    Keep "Ask for a phone OTP on cash orders" on. Guests choosing Cash get an SMS code first. Each SMS comes from your message wallet (Loyalty → Message credit); with no credit, cash orders go through without an OTP.

  5. 5

    Order updates by SMS#

    Tick "Send order updates to customers" to text guests when you accept, mark ready, send out, or reject an order. Charged per message from the same wallet.

  6. 6

    Save#

    Click "Save Storefront Settings".

Tip: Pay Online orders appear only after the payment succeeds, already marked Paid — even if the guest closes the page.
Tip: Rejecting a Pay Online order refunds the guest in full automatically. If the refund fails you get a "Refund failed" alert — refund from your Razorpay dashboard.
Tip: UPI orders show the guest's 12-digit UPI reference (UTR). Match it in your UPI app before "Confirm UPI received".

Still stuck? Use “Report a problem” in the app or email support@billingbaba.in.